Associate Relations Advisor

About the Role

As an Associate Relations Advisor at H&R Block, you will be the primary point of contact for all associate relations and ethics concerns. Your responsibilities include investigating associate complaints and providing well-considered recommendations for resolution. Additionally, you will provide training and coaching to new hires and offer leadership coaching on company policies and fair employment practices.

Day to day, you'll...

Address associate relations concerns for all associates by counseling associates and leaders, mediating and resolving disputes between associates and leaders, and conducting investigations and audits in accordance with company policies and federal, state, and local employment laws; make recommendations for appropriate actions

Respond to associate concerns received via telephone, chat, or email, and provide guidance and coaching to leaders and associates regarding employment and work-related issues; deliver exceptional customer service while addressing associate and leader concerns, promoting fair employment practices

• Determine eligibility for associate, tax student, or candidate accommodations and engage in a good-faith interactive process in accordance with the ADA
• Research, investigate, and recommend appropriate resolutions for complex associate relations concerns while managing a high case volume in a fast-paced work environment
• Ensure detailed documentation of associate relations issues using the case management system
• Ensure all human resources activities comply with H&R Block values and regulatory guidelines, and consistently apply human resources policies and practices

Partner with Associate Relations and People Resource Center leadership, People & Culture Business Partners, company leadership, and other company business partners on escalated issues

• Provide training, guidance, and feedback for seasonal associates
• Foster positive interactions with associates and leaders to help resolve concerns
• Conduct project work related to associate relations or operation activities and present to others as needed
• Work Environment

–

Normal office environment.

Special Physical Requirements

–

Travel

–

Limited

Required Qualifications

Education:

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

• Conflict resolution skills
• Knowledge of Federal, state and local employment laws
• 5 or more years Human Resources experience
• 5 years minimum related work experience
• Effective oral, written, and interpersonal communication skills

Preferred Qualifications

• Work Experience: Bi-lingual skills
• Why work for us
• At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
• That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$62,800.00 - $94,200.00/Yr.

Responsibilities

• As an Associate Relations Advisor at H&R Block, you will be the primary point of contact for all associate relations and ethics concerns. Your responsibilities include investigating associate complaints and providing well-considered recommendations for resolution. Additionally, you will provide training and coaching to new hires and offer leadership coaching on company policies and fair employment practices.
• Day to day, you'll...
• Address associate relations concerns for all associates by counseling associates and leaders, mediating and resolving disputes between associates and leaders, and conducting investigations and audits in accordance with company policies and federal, state, and local employment laws; make recommendations for appropriate actions
• Respond to associate concerns received via telephone, chat, or email, and provide guidance and coaching to leaders and associates regarding employment and work-related issues; deliver exceptional customer service while addressing associate and leader concerns, promoting fair employment practices
• Determine eligibility for associate, tax student, or candidate accommodations and engage in a good-faith interactive process in accordance with the ADA
• Research, investigate, and recommend appropriate resolutions for complex associate relations concerns while managing a high case volume in a fast-paced work environment
• Ensure detailed documentation of associate relations issues using the case management system
• Ensure all human resources activities comply with H&R Block values and regulatory guidelines, and consistently apply human resources policies and practices
• Partner with Associate Relations and People Resource Center leadership, People & Culture Business Partners, company leadership, and other company business partners on escalated issues
• Provide training, guidance, and feedback for seasonal associates
• Foster positive interactions with associates and leaders to help resolve concerns
• Conduct project work related to associate relations or operation activities and present to others as needed
• Work Environment
• –
• Normal office environment.
• Special Physical Requirements
• –
• Travel
• –
• Limited

Qualifications

• Work Experience: Bi-lingual skills