layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Consumer Insights Researcher, Research Operations and Voice of Customer
KANSAS CITY, Missouri
Source: H&R Block careers · View original posting
Employer job description
From H&R Block's posting. “We” and “our” refer to the employer.
About the Role
Consumer Insights Researcher
About the Role
As the Consumer Insights Researcher, Research Operations and Voice of Customer, you will lead efforts to improve the efficiency and effectiveness of the research organization by improving operations, managing research tools, and putting in place AI-enabled agents and processes. You will also support our Voice of Customer experience survey program helping set up and deliver programs to gather client feedback.
In addition, you will lead our consumer trends work, which will help ensure our senior leaders are able to make insights-informed decisions. You will support the broader organization by leading qualitative and quantitative research projects as needed.