layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Sr Customer Success Manager ( Armis/ Veza) at ServiceNow

To be successful in this role you have
Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH)
7+ or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role
7+ or more years of experience in network engineering, architecture, support, or design
5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments
3 or more years of experience in IT, security, healthcare technology, or similar environments
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
Experience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where your time creates the most value
Hands-on use of AI tools in daily work, and the ability to learn new technology quickly
Strong communication and presentation skills across technical and executive audiences
A track record of identifying risk early and driving it to resolution, including accounts where the path forward was not obvious
Experience mentoring or enabling other CSMs, formally or informally
Bonus points
Knowledge of healthcare or ICT devices, manufacturers, or applications
Experience securing IT, IoT, or healthcare systems
Experience in a scaled or digital customer success model
Portuguese working proficiency
For positions in this location, we offer a base pay of $102,300 - $
159,850, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Sr Customer Success Manager ( Armis/ Veza)

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