Roofing Operations Coordinator (Roofing and Solar)

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

Impact the growth and success of small and medium-sized businesses.

Work in a people-first, remote environment that values growth and ongoing development.

Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.

Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client

The Roofing Operations Coordinator is the quality gate between the Sales and Operations teams. Every job the sales team signs passes through this role before it enters the production queue. You will confirm that each job is complete and accurate (scope, pricing, documentation, checklists and photos) and send anything that isn't back for correction.

You will also own the administrative work that moves a job from signed contract to completed roof. This includes supporting customer financing document upload, reconciling change orders, preparing permit applications and submitting manufacturer warranties. This role is ideal for a detail-oriented, process-driven person who takes pride in getting things right and is comfortable holding others to a standard.

Responsibilities

• Job Review and Approval (Gatekeeper to Operations)
• Review every job signed by the residential sales team before it is released to the production queue.
• Verify that scope of work and pricing are accurate and consistent with the contract and internal requirements.
• Confirm that all required job information is captured and that every sales checklist is fully completed.
• Confirm that all required photos are present and usable.
• Approve jobs that meet the standard and release them to production.
• When a job is incomplete or incorrect, flag the specific issues and send it back to the responsible salesperson for correction. Jobs do not move to production until corrections are made.
• Track returned jobs through to resolution so nothing stalls.
• Financing Support
• Help facilitate customer financing on signed jobs.
• Collect required documentation from customers and the sales team.
• Upload documentation to lender portals and the job management system.
• Monitor application status and follow up on missing or outstanding items until funding is complete.
• Change Order Reconciliation
• Reconcile change orders in ServiceTitan so that scope, pricing and invoicing reflect the work actually performed.
• Identify discrepancies between the original contract, change orders and completed work, and escalate them to Sales or Production for resolution.
• Permit Support
• Prepare and enter permit applications in iPermit using information from the sales checklist.
• Verify that permit data is accurate and complete before submission.
• Track permit status and flag delays or requests for additional information.
• Roof Warranty Registration
• Submit manufacturer roof warranty applications for completed jobs.
• Confirm that all warranty requirements and documentation are met.
• Track applications through issuance and file warranty documentation to the job record.

Requirements

• Required
• Strong written and verbal English communication skills.
• Exceptional attention to detail and a disciplined, checklist-driven approach to work.
• Confidence to hold colleagues to a standard and send incomplete work back for correction.
• Ability to manage a high volume of jobs at different stages without letting items fall through the cracks.
• Ability to work full time during U.S. Pacific Time business hours.
• Preferred
• Experience in roofing, solar, construction or home services.
• Experience working in a CRM or field service management platform.
• Hands-on experience with ServiceTitan.
• Familiarity with U.S. building permit processes, consumer financing or manufacturer warranty programs.