layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Location Manager at Rockstar, Los Angeles, CA

People & Team Management
Manage, train, and hold the location team accountable — ensuring everyone meets their goals and delivers a consistently high standard of care and service
Own day-to-day scheduling for front desk and MA coverage — ensuring the location is never understaffed or overstaffed
Manage and coordinate provider schedules — optimize booking density, minimize gaps, and align staffing with demand
Lead recruiting and onboarding for new team members at the location, ensuring they are fully trained on systems, scripts, and protocols
Own and schedule ongoing team trainings
Conduct regular 1:1s with direct reports, provide coaching, and flag performance concerns to the Regional Manager early
Foster a positive, professional team culture — address conflicts quickly and fairly
Run daily huddles and weekly team check-ins to review goals, share updates, and maintain alignment
Client Experience & Retention
Own the end-to-end client experience
Own patient retention
Ensure all client emails, messages, and phone calls are responded to within 24 hours
Handle client complaints, disputes, and negative reviews — resolve directly when possible, escalate when needed
Process & Compliance
Ensure all company policies and procedures are executed correctly
Audit transactions regularly for accuracy
Manage inventory — track product levels, place orders, conduct regular counts, and minimize waste or shrinkage
Ensure the location remains compliant with labor laws — breaks, time-card accuracy, and proper scheduling
Implement corporate initiatives as directed and report on adoption and results
Performance & Financial Accountability
Track and drive location KPIs
Review daily and weekly numbers and take immediate action when metrics are off-track
Identify opportunities to increase revenue through upselling, improved booking density, and reduced no-shows/cancellations
Manage the location's labor budget — optimize scheduling to hit payroll targets without sacrificing client experience
Marketing, Events & Cross-Location Collaboration
Partner with Marketing and PR to plan and execute in-location events, promotions, and community activations
Work closely with other Location Managers to share best practices, support each other during busy periods, and maintain a consistent client experience across all locations
Communicate location-level insights and client feedback to inform broader marketing and brand strategy
Space & Facilities
Ensure the location is clean, organized, and well-maintained at all times
Conduct daily walk-throughs and enforce opening/closing checklists
Coordinate repairs and maintenance — submit requests, source vendors, and follow through to completion
Maintain supply levels for all treatment rooms and front desk

Location Manager

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