layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Remote District Service Manager Team Lead – CCA Field Operations at General Motors

Lead, coach, and develop the distributed Remote District Parts & Service team while setting clear priorities, operating routines, service expectations, and accountability.
Own the remote-dealer coverage strategy, including differentiated support for larger, higher-volume, or higher-opportunity dealers.
Partner with Zone Managers, District Managers, regional leaders, customer experience teams, warranty and policy partners, field service engineering, training, and home-office teams to resolve issues and improve dealer outcomes.
Translate dealer, customer, and operational data into prioritized action plans that improve service performance, parts results, customer satisfaction, retention, and revenue.
Establish a consistent process for triaging inbound requests, escalating complex concerns, documenting actions, and closing the loop with dealers and field partners.
Build proactive dealer engagement through virtual consultations, structured follow-up, targeted outreach, virtual meetings, and selective in-person support when business needs require it.
Establish feedback loops to surface dealer and customer pain points, identify root causes, and coordinate corrective action across the appropriate General Motors organizations.
Enable accurate support for warranty administration, customer assistance, service operations, field actions, and related dealer policies and procedures.
Share field-tested practices through coaching, onboarding, job aids, virtual learning, and team forums, while developing career paths and capability-building opportunities for team members.
Monitor team and dealer performance using agreed metrics and tools; communicate insights, risks, decisions, and progress to senior leaders; and lead special assignments, pilots, and process improvements.
Your Skills & Abilities (Required Qualifications)
Bachelor’s degree in business, operations, or management or equivalent professional experience.
5+ years of progressive experience in automotive retail, service or parts, OEM field operations, customer experience, warranty administration, or a related fields.
Experience leading people, distributed teams, multi-site operations, or complex cross-functional programs.
Demonstrated ability to use performance data and customer or dealer feedback to identify root causes, set priorities, and drive measurable action.
Demonstrated understanding of dealer operations, service and parts processes, and the relationship between operational execution, customer experience, and business results.
Ability to travel up to 25% to travel to dealers, General Motors locations, and business meetings as required.
Ability to work effectively in a remote or hybrid environment using virtual collaboration tools.

Remote District Service Manager Team Lead – CCA Field Operations

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