layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Veterinary Receptionist at Veterinary Practice Partners

Schedule:

Monday- Friday 9AM-7PM, Thursdays off, Every other Saturday

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

Minimum 1 year of experience as a veterinary receptionist is required
Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
Strong verbal and written communication skills, including active listening and conflict resolution
Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Watson's Friends Animal Hospital

Our practice has state of the art technology and Surgery Suite as well as comfortable exam rooms and treatment areas. Located off Moccasin Wallow Road in Gateway Commons Shopping Center on Buffalo Road, near Publix Market.

Inspired by their beloved fur baby Watson, a Labrador Retriever, Watson's Friends Animal Hospital was chosen as the perfect name for this new center of care and wellness for pets. Now the family has expanded to include a new fur baby, Walter. They can’t wait to meet and greet you when you visit our hospital!

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Veterinary Receptionist

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About Watson's Friends Animal Hospital

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