layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Veterinary Receptionist at Veterinary Practice Partners

Schedule:

Full time and part time hours available. Shifts are scheduled within our hospital's hours of operation: Monday – Sunday: 8:00 AM – 8:00 PM and Rotating weekends and holidays required.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

Minimum 1 year of experience as a veterinary receptionist is required.
Experience with veterinary practice management software; Cornerstone preferred
Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
Strong verbal and written communication skills, including active listening and conflict resolution
Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital at Creve Coeur

Fox Creek Veterinary Hospital is excited to announce the opening of our newest location in Creve Coeur, MO! As part of the Fox Creek family — with established locations in Wildwood, Kirkwood, and Manchester — we are proud to bring our exceptional standard of care to the Creve Coeur community.

Since our founding in 2000, Fox Creek has been committed to providing compassionate, high-quality veterinary medicine using advanced facilities and equipment. We are an AAHA-Accredited practice, a distinction that reflects our dedication to the highest standards in veterinary care.

Our Creve Coeur team will offer a full range of services for dogs, cats, and more, in a modern, welcoming environment. We are building a collaborative, team-oriented culture where every staff member plays a vital role in making a positive impact on the lives of the pets and families we serve.

If you're passionate about animal care and ready to be part of something new and exciting, we'd love to have you on our founding team!

#CSR

Veterinary Receptionist

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About Fox Creek Veterinary Hospital at Creve Coeur

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