layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Professional Services Engineer at Farsight AI

Lead the technical delivery of customer deployments, including customer VPC, customer cloud, and on-premise environments, from kickoff through production go-live.
Partner with customer IT, security, and infrastructure teams to review architecture, network topology, identity and access requirements, and data flows, and drive technical approvals to closure.
Support pre-sales technical scoping, including dataflow diagrams, architecture documentation, and responses to security and compliance questionnaires, so engineering and leadership are not pulled into each new customer request.
Work with Strategy and Ops and GTM to confirm technical feasibility before commitments are made to customers, and communicate constraints clearly in both directions.
Build and maintain deployment automation using infrastructure-as-code (AWS CDK, CloudFormation, Terraform) so every customer deployment is repeatable, auditable, and secure.
Design and document runbooks, reference architectures, and onboarding playbooks, and run knowledge transfer sessions so customer teams can operate and maintain their environments.
Troubleshoot deployment and integration issues in customer environments, working with Infrastructure and Platform Engineering to resolve root causes and feed fixes back into the product.
Serve as the technical voice of the customer internally, surfacing recurring deployment friction and customer requirements to inform the infrastructure and product roadmap.
Support customer technical escalations and post-deployment health, including monitoring, upgrades, and change control coordination.
Who You Are
5+ years of experience in cloud infrastructure engineering, DevOps, solutions architecture, or professional services and consulting, with a strong customer-facing component.
Deep knowledge of AWS services (ECS, EC2, Lambda, S3, CloudFront, CloudWatch, RDS, IAM, SSM, VPC networking) and experience designing and deploying production workloads on AWS.
Strong proficiency with infrastructure-as-code tools (AWS CDK, CloudFormation, Terraform) and containerization and orchestration (Docker, Kubernetes).
Experience deploying software into enterprise or regulated customer environments, including navigating security reviews, network restrictions, and formal change control processes.
Solid understanding of cloud security and compliance frameworks (SOC2, GDPR, ISO) and the ability to speak credibly with customer security and compliance teams.
Strong communicator who can explain complex infrastructure concepts to both technical and non-technical stakeholders, and who builds trust quickly with senior customer counterparts.
Comfortable operating independently with limited structure, managing multiple customer engagements at once, and figuring things out without an existing playbook.
Able to write clear technical documentation, architecture diagrams, and runbooks.
NYC-based and able to work onsite, with willingness to travel to customer sites as needed.
Above and Beyond Qualifications
Prior experience in a professional services, solutions architecture, or forward-deployed role at a cloud provider or enterprise software company.
Experience deploying software into on-premise or air-gapped environments.
Experience with customer cloud deployments across AWS, Azure, and GCP.
Experience deploying infrastructure for generative AI or machine learning workloads.
Experience in financial services or other heavily regulated industries.

Professional Services Engineer

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