layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Operations Solutions Manager at Flexport, Los Angeles, CA

Partner with Sales to scope fulfillment solutions for prospective enterprise clients, serving as the operational SME in client-facing conversations on capabilities and custom flows
Own solution design from pre-sale through onboarding, including time studies, equipment cost scoping, and total cost-to-serve estimates.
Design warehouse workflows and process flow diagrams (inbound, putaway, pick/pack, returns) for non-standard requirements — WMS/ERP configurations, storage methodology, slotting — with an explicit cost lens to flag workflows that break at scale.
Identify gaps in product capabilities and operational processes, and build the business case for tooling, process, or headcount investments.
Propose implementation timelines based on scope of work and technical/ops readiness.
Establish reusable frameworks and best practices for onboarding and solutioning enterprise accounts.
You should have: 5+ years of hands-on warehouse operations experience with process/industrial engineering fundamentals, including slotting/cube optimization, facility layout design, capacity analysis, and space planning.
Experience building or validating cost-to-serve/pricing models, ideally from deal desk or pricing conversations.
Strong working knowledge of WMS and ERP platforms and how they integrate in a fulfillment environment.
Cross-functional experience with Sales, Account Management, Ops, Implementation, Solutions Engineering, Product, Tech, and Pricing in a solutions or pre-sales capacity, moving fluidly between operational detail and client-facing communication.
Strong written and verbal communication skills, able to translate operational constraints for commercial stakeholders.
Comfort with ambiguity, a bias toward building structure where none exists, and willingness to travel 50%.
A ""compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry
The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.

Operations Solutions Manager

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