From Sunrun's posting. “We” and “our” refer to the employer.
At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company.
Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
Who We Are
We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.
Position Summary
Sunrun is the largest dedicated residential solar company in the United States with a fleet of over 1.2M systems. As a Staff Revenue Enablement Specialist within Post-PTO Effectiveness, you are the senior-most execution expert driving high-impact initiatives to generate additional revenue from Sunrun’s service-related products across our customer fleet.
Operating with full autonomy, you own the end-to-end design and rollout of process automations, sales/service enablement tools, and playbooks that empower frontline service, care, and field teams to attach, cross-sell, and upsell post-PTO service offerings (e.g., service plans, system upgrades, battery add-ons, coverage packages, and maintenance products).
You set the execution standard for the team and serve as the organizational authority on optimizing commercial metrics—including service product attachment rates, cross-sell conversion, average order value, and tool adoption. This role manages no direct reports but actively elevates the entire function.
Essential Duties and Responsibilities
Drive Extra Product Sales: Create training programs, guidebooks, and coaching frameworks that give field technicians and support reps the skills to offer extra products, while mentoring junior specialists on the team to run their own successful projects.
Track & Improve Sales Metrics: Measure pitch frequency, customer acceptance, and total extra revenue brought in—translating this data into clear performance updates for company executives.
Find Sales Opportunities: Look at daily customer conversations and service visits to find natural moments where offering a product upgrade makes sense.
Build Simple Playbooks & Guides: Create clear step-by-step guides, cheat sheets, and handling-objection tips so service teams can easily talk to customers about extra options.
Align Teams Across the Business: Work closely with leaders in Sales, Marketing, Customer Service, and Operations to make sure everyone agrees on product offerings and frontline incentives.
Improve Daily Tools & Workflows: Make sure the software, apps, and forms used by field technicians and support reps make it easy to pitch and log a new sale.
Autonomously map out big-picture plans and sales goals for major new product launches or service offers.
Get buy-in from senior leaders to include simple sales steps in everyday customer service routines.
Figure out why frontline staff might hesitate to offer products (like fear of sounding pushy) and design training that makes pitching feel natural and helpful.
Host planning sessions and workshops with senior directors to keep revenue goals aligned.
Set team standards for measuring project success, tracking employee learning, and organizing work materials.
Requirements (Education, Experience, Certifications, and other skills)
Knowledge
Expert understanding of how to train and support frontline service teams to make extra sales during routine customer interactions.
Clear grasp of key sales metrics (like offer rates, conversion rates, and average sale amount) and how to improve them.
Understanding of service offerings like warranties, system upgrades, protection plans, or recurring maintenance programs.
Ability to bring order and clear direction to complex, unstructured projects.
Experience with residential solar, battery storage, or home service operations is a big plus.
Experience
10+ years of experience in project leadership, training, operations, or sales support.
Proven track record of running programs that successfully increased sales of secondary products or service plans.
Strong background in using customer data to figure out what training or tools the team needs.
Bachelor’s Degree or equivalent experience; advanced degree or equivalent track record preferred
Career-long demonstration of full independence and the ability to define and drive an enablement agenda without direction
Competencies
Exceptional ability to lead, align, and influence at all levels of the organization without direct authority
Advanced proficiency in Microsoft and Google Platforms, process mapping tools, and operational analytics
Executive-level communication skills, including the ability to set the enablement performance narrative for senior audiences
Exceptional organizational skills with the ability to govern a broad portfolio of complex initiatives autonomously
Expert-level analytical and systems thinking identifies root causes, models initiative impact, and designs scalable solutions that create lasting operational change
Personal Attributes
The deepest employee advocate on the team brings a systems-level perspective on how every process and tooling decision impacts the frontline experience
Fully self-directed with a complete ownership mindset defines their own mandate and delivers without being asked
Models enablement execution excellence and sets the standard for quality and rigor across the function
Thrives in ambiguity and complexity, consistently creating momentum on the most difficult initiatives
Visionary in thinking, relentless in execution equally at home shaping long-term enablement direction and driving ground-level delivery
Physical Demands
Ability to perform normal office duties
Ability to operate office equipment including computers and determine accuracy of work
Ability to interact and participate in meetings
Even though infrequent, able to travel when necessary
Please note that the compensation information is made in good faith for this position only . It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$83,776.62 to $111,702.16
Compensation decisions will not be based on a candidate's salary history. You can l earn more here .
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com .
Employer application notice
Equal opportunity and accommodations
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun
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