Director - Underwriting, Personal Lines

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a remote role.

The ideal candidate will have:

Demonstrated personal lines underwriting leadership experience, with a strong understanding of underwriting operations, risk selection, portfolio management, agency relationships, and profit-driven decision making.

Proven ability to translate strategy into execution, leading teams through organizational change while driving accountability, engagement, and measurable business results.

Strong people leadership experience, including coaching leaders, building high-performing teams, developing talent, and fostering a culture of continuous improvement.

Experience building and maintaining strategic relationships with agents, sales partners, and cross-functional stakeholders, with a customer-focused approach to influencing outcomes and enhancing the agent experience.

Demonstrated success leading large initiatives, modernization efforts, organizational design changes, or process improvements, coupled with an entrepreneurial mindset and the ability to identify opportunities, solve complex business challenges, and drive innovation.

Preferred:

Experience in agency, carrier, broker, or client-facing insurance environments, with the ability to influence partners, navigate complex relationships, and serve as a trusted underwriting consultant.

Experience leading teams through transformation, change management, or underwriting modernization initiatives.

Job Description Summary

Success on our team requires a blend of customer service skill and analytical prowess. Each account we work on is interesting and challenging. Satisfaction comes from finding solutions that provide the best coverage and give our partner agents a way to differentiate themselves from the competition. If you are adaptable, responsive, love customers and really want to make a difference, we want to hear from you!

As the Director, we'll count on you to drives profitable underwriting results through leadership, development and engagement for an assigned PL underwriting unit. You'll direct resources to deliver quality, timely underwriting decisions in support of the business, producers and members. You'll be key to proactively identify issues, ideas and make recommendations to profitably grow the business. You will also be responsible for planning, budgeting and reporting.

Job Description

Key Responsibilities:

• Establishes research objectives and practice standards for the department. Ensures that methodologies and outcomes meet business and strategic objectives. Identifies research projects and may lead large research initiatives.
• Leads identification of organizational needs that require analysis and directs department in completion. Sets expectations and standards of practice for analysis of underwriting rules and other processes. Ensures compliance to legal requirements and ensures alignment with organizational, business and strategic objectives.
• Determines priorities and ensures adherence to workflow standards for the unit. Monitors and manages performance measurements to ensure effectiveness of the department's service delivery process. Effectively aligns organizational structure to drive business needs.
• Responsible for directing the management of multi-line underwriting teams in support of personal lines products. Directs the alignment of underwriting execution based on underwriting strategy, objectives and goals. Provides recommendations to leadership regarding underwriting strategy and opportunity. Measures and manages underwriting effectiveness and overall quality assessment. Responsible for PL Underwriting decisions related to the agencies portfolio.
• Translates strategic plans into organizational direction. Creates business plans, goals, budget and timelines aligned with company standards. Directs associates and provides performance management, salary planning and administration, organizational planning, hiring and placement, and disciplinary actions.
• Consults with all levels of internal and external partners regarding underwriting policy and practice. Provides input into strategic and business plans and helps identify operational opportunities and efficiencies.
• Communicates strategic direction, operational decisions and underwriting perspective to underwriting unit and internal and external partners.
• Develops effective internal and external collaborative partnerships across all related functions, including: Claims, Sales, Product, IT, vendors, DOI, etc. to understand business developments and helps meet business needs.
• Responsible for a high level of service to all customers and partners. Responds to escalated issues from internal and external partners. Drives customer service performance to established standards.
• Determines and ensures delivery of training and development based on individual and department needs. Coaches, develops and provides feedback to associates. Directs development and delivery of education for internal and external partners and key organizational groups regarding underwriting practice, goals and strategies.
• May perform other responsibilities as assigned.
• Reporting Relationships: Reports to Sr. Underwriting Leadership. Direct reports include multiple PL Underwriting Managers for assigned states.
• Typical Skills and Experiences: Education:  Bachelor's degree and pursuit of continued education desired. Masters in business or a related field is preferred.