From Service Corporation International's posting. “We” and “our” refer to the employer.
Our associates celebrate lives. We celebrate our associates.
Provides administrative and clerical sales support. Prepares marketing materials for sales appointments and community events. Monitors memorial products, verify installation, and notifies family.
JOB RESPONSIBILITIES
Sales Contracts
Discusses contract issue(s) and deliverable with Sales Associate. Tracks contract issue metrics. Identifies trends and discusses with Sales Management for underperformance discussion with Sales Associate.
Runs reports to identify Pre-Need past due payments. Forwards report to Sales Management for cascade to Sales Associate.
Reconciles pending property payments against contract and contract revisions; revenue is recognized when 75% paid.
Memorial Products
Monitors in-progress manufacturing and confirms delivery. Updates Sales Associate upon installation.
Take initiative to resolve issues with grounds superintendent surrounding installation. Post installation, notify client of completion.
Escalates customer dissatisfaction issues to Sales Associate or management.
Sales Support
Place outgoing calls to confirm scheduled sales appointments. Update system to notify Sales Associate.
Prepare marketing and pricing materials for scheduled appointments.
Prepare marketing, pricing, and advertising materials for community events. Assist with event set-up, as needed during event, and event break-down/clean-up. May order catering or supplies.
Organize and maintain marketing materials, lot cards, burial books, maps, and similar.
Expectations
Self manages workload to deliver quality work on time. Works independently; as needed requests work be peer reviewed for accuracy and improvement. Completes non-routine work applying experience and knowledge of procedures, regulations, and policies; escalates complex and unique issues for guidance. Consistently applies procedures, regulations, and policies producing compliant and efficient results. Exhibits accountability for work and behaviors.
Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements, or cultures. Ensures compliance with local, state, and federal regulations.
Maintains department’s standard operating procedures (SOP) and job aids. Requests SOP & job aids peer review. Learns how to document SOPs, appropriate level of detail, and written communication.
This is not intended to be an all-inclusive list of the essential functions or duties related to this job.
MINIMUM Requirements
Education
High School Diploma or GED
Licenses
Valid state driver’s license with an acceptable driving record
Experience
At least two (2) years’ administrative work experience, preferably with electronic contracts.
Knowledge, Skills and Abilities
Bilingual proficiency is a plus
Proficient computer skills
Accurate mathematical skills
Detail oriented
Ability to learn funeral/cemetery/care center industry acumen
Cognitive ability including reasoning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
Process and results oriented, motivated to keep projects moving ahead by identifying obstacles and exploring alternatives
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
Ability to build professional and trusting business relations across the Territory
Professional written and verbal communication skills
Willingness to work in the death industry
CRM responsibility
Work CONDITIONS
Work Environment
Work indoors during all seasons and weather conditions
Comply with Field dress code policy
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings and cemetery property frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Lifting, pushing, pulling up to 10 pounds
Work Hours
Working beyond “standard” hours as the need arises
As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.
#SCI
Compensation
Compensation:
Salary: $20.00/hr.- $26.00/hr.
An individual’s pay within the scale is based on several factors that may include one or more of the following: background, skills, relevant experience, performance, education and work location.
Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program
Postal Code: 91740
Category (Portal Searching): Administration and Clerical
Job Location: US-CA - Glendora
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
