Pharmacy Technician II Rx Solutions Center

Job Summary:

The Pharmacy Technician II - Rx Solutions Center (RSC) is responsible for handling member, pharmacy, and provider calls related to pharmacy clinical campaigns. This role will require collaboration across different areas within CareSource to ensure best in class service is delivered to our members.

Essential Functions:

Performs technical and clerical duties that do not require the professional clinical judgement of a pharmacist (i.e., confirms member identity, updates demographic information, updates provider information, faxes providers, etc.)

• Receive and respond to incoming calls. Take appropriate action based off protocols & use critical thinking skills to escalate issues to appropriate parties, when needed
• Ensure each member has a positive experience by providing accurate information and a high level of customer service
• Accurately enter information into appropriate systems in a timely manner allowing for data collection to measure outcomes
• Collaborate with other departments in the provisions of member care
• Meets or exceeds productivity and performance expectations
• Establish & maintain professional working relationships with all stakeholders
• Perform any other job duties as requested

Education and Experience:

• High School Diploma or equivalent years relevant work experience is required
• Three (3) years retail pharmacy or hospital pharmacy experience is preferred
• Minimum of One (1) year clinical call center experience is required

Competencies, Knowledge, and Skills:

• Computer proficient with basic knowledge in Microsoft Office Suite to include Outlook, Word, Excel, and PowerPoint
• Highly customer service oriented
• Knowledge of the healthcare field
• Understands the pharmacist’s clinical role in the care of members
• Familiarity with medical terminology and medication names
• Organized and learns quickly
• Uses proper grammar in print and e-mail communications
• Excellent attendance and punctuality
• Ability to work independently and within a team environment
• Attention to detail
• Critical listening and thinking skills
• Time management skills
• Decision making/problem solving
• Comfortable working in a fast-paced environment

Licensure and Certification:

• Ohio Technician Registration required
• Pharmacy Technician Certification (CPhT) is preferred
• Ability to acquire state registration in multiple states, as required

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time

Position requires the ability to work 9 am to 5:30 pm and the flexibility to work weekends and overtime, as needed