layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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- Pay
- £30,000 — £30,000 GBP per year
Employer job description
From MCFT's posting. “We” and “our” refer to the employer.
Service Desk Coordinator – Maidenhead - £27k - £30k per annum + Benefits
As a Service Desk Coordinator, you’ll work as part of our professional service desk team to support our customers and engineers.
Responsibilities:
- To proactively support our Engineers and Corporate Clients on a daily basis
- Managing a variety of different queries, quickly and efficiently, providing a first-class service
- Tasks: Deliver a multi-skilled service to customers within your aligned regions, working closely with field engineers to help deliver excellent customer service.
- Meeting deadlines and delivering against department KPI’s (24 hrs response initiative).
- Dealing with incoming client enquiries.
- Managing enquiries and issues raised ending in a positive resolution.