layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Supervisor, Commercial Services (Manheim Dallas) at Cox Automotive

Responsibilities

Oversee day-to-day operations, providing oversight and direction to employees in the operating unit.
Works with managers to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, work quality, prioritization, and superior customer service.
Audit work completed by Commercial Account Administrators and Posting and Procurement dept for accuracy. Log audit discrepancies, providing opportunities for addressing trends with performance or system issues.
Serves as a point person for resolution of customer issues in partnership with the Commercial Sales Team and Major Accounts. Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation.
Collaborate with other departments, locations, commercial clients, and Manheim groups to ensure client success, address issues impacting employees and assure an overall positive experience for both clients and employees.
Communicate with managers on challenges, process changes, and new accounts. Provide input for improvements, diagnostic tools, and process.
Coordinate and oversee the sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information as defined in the clients’ Standard Operating Procedures (SOP).
Utilizing a deep understanding of the automotive business and clients’ business models, strategically align Cox Automotive’s suite of products and services to ensure client success.
Cultivate and maintain positive relationships with commercial account representatives, their teams, and major commercial clients, including banks.
Utilize strong relationships with commercial clients to address concerns, fulfill requests, and promote upselling of Cox Automotive services.
Supervise staff in inventory management post pre-sale reconditioning and oversee the redemption process.
May supervise the Outside Commercial Coordinator team who work closely with client account representatives to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.
Develop and nurture team members’ strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning.
Develop new commercial accounts and increase volume with existing customers through proactive outreach.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

Minimum Qualifications

High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
Candidate must have at least one year in a role of management/leadership.
Experience in the automobile industry or the auction business preferred.
Customer service experience required.
Experience coaching and leading others preferred.
Ability to foster productive and professional internal and external business relationships required.
Strong verbal and written communication skills required.
Strong interpersonal skills required.
Strong ability to problem solve and de-escalate heated situations required.
Strong organizational skills required.
Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills.
Ability to sit or stand for prolonged periods of time.
Ability to perform repetitive data entry tasks, manual dexterity.
Vision abilities required include close, distance and depth perception.
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Supervisor, Commercial Services (Manheim Dallas)

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