Capacity Utilization Specialist

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: 8am-4:30pm

Position Summary

The Capacity Utilization Template Specialist is responsible for the coordination, management, and upkeep of system-wide provider templates to support optimal patient access and scheduling performance. This role partners with operations, IS&T, and system governance structures to execute template strategies aligned with Access IQ decision trees and solution-based scheduling principles.

This position plays a critical role in ensuring template accuracy, standardization, and alignment, aligning operational capacity with referral demand, supporting improved capacity utilization, provider productivity, and patient experience. Responsibilities:

Build, maintain, and optimize provider scheduling templates within Epic Cadence in alignment with governance standards, coordinating template updates and changes across service lines, clinics, and specialties to ensure consistency and accuracy

Partner with operations leaders and IS&T to execute template strategies and resolve scheduling or access issues

Support implementation of Access IQ decision trees and solution-based scheduling workflows while also performing routine audits to validate template integrity including visit types, slot utilization, and scheduling rules

• Identify gaps in template performance and recommend improvements to increase access, throughput, and efficiency
• Collaborate with stakeholders to support go-live readiness, template transitions, and system changes
• Monitor and respond to scheduling and template-related issues impacting patient access and provider productivity

Requirements:

• Associate’s degree in a healthcare-related field preferred
• Minimum of 2 years of healthcare experience
• In-depth knowledge of Epic Cadence scheduling workflows
• Experience working with provider templates and scheduling systems
• Experience with provider template build and optimization
• Strong attention to detail and ability to manage multiple priorities
• Effective communication and collaboration skills
• Knowledge of clinical operations in specialty or primary care settings
• Consideration may be given to internal candidates not meeting minimum requirements
• Why MultiCare?
• Rooted in the local community
• Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
• Growth and education
• Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
• Well-being and support
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
• Living our values
• Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
• Belonging for all
• Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
• Pacific Northwest lifestyle
• Work and live where natural beauty, adventure and strong community connections are part of everyday life.
• Pay and Benefit Expectations
• We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $26.56 - $38.22 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.
• Associated benefit information can be viewed here .