Delivery Operations Manager

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

Token Factory is scaling AI inference across PoC and production environments. As we grow, operational clarity and structured delivery become critical.

We are hiring a Delivery Operations Manager to build and maintain the operational system that connects sales, delivery, and customer success — and ensures every customer interaction runs smoothly from first deal to production.

You’re welcome to work remotely from the United States.

Your responsibilities will include:

• Post-Sales Operations
• Own day-to-day operational processes across active PoCs and production customers
• Ensure seamless transitions from PoC to production without loss of context
• Build and maintain documentation for complex operational scenarios: customer migrations, model changes, GPU type changes, contract renewals
• Define cleanup processes for customer offboarding and scope reductions
• Triage incidents together with SA and Support, maintain clear escalation paths
• Customer Lifecycle & Commercial Operations
• Support transitions to new legal entities, updated contracts, and SKU changes
• Build and maintain instructions for AE, SE, and Sales Ops on how to work with Token Factory customers
• Align post-sales processes with broader Nebius Cloud standards
• Define upsale processes — new PoCs for existing customers, operational and billing setup, transition to production
• Operational Visibility
• Maintain a single source of truth on customer health, active workloads, and contract status
• Track upcoming renewals, capacity changes, and operational dependencies
• Surface risks early and drive resolution across teams
• Cross-Functional Coordination
• Improve handoff clarity across Sales, Pre-Sales, Engineering, and Delivery
• Run structured operational reviews
• Work comfortably with technical teams — you don't need to write code, but you need to understand what engineers are building and why it matters for customers
• Automation & Tooling
• Drive automation initiatives: Salesforce / Jira / Backoffice integrations, customer notifications, contract expiry alerts, cleanup workflows
• Identify where manual processes can be replaced with tooling
• We expect you to have: Experience in cloud, AI, or SaaS operations
• You are comfortable working across sales, legal, finance, and engineering teams
• You bring structure without adding bureaucracy
• You are proactive in surfacing risks and improving execution
• You can hold a conversation with a technical team without getting lost

What success looks like:

• Active PoCs and production customers are visible and tracked
• Transitions to production are structured and predictable
• Commercial and operational changes reach customers without friction
• Cross-team delivery clarity improves over time

Key employee benefits in the US:

Health insurance:

100% company-paid medical, dental, and vision coverage for employees and families.

401(k) plan:

Up to 4% company match with immediate vesting.

Parental leave:

20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.

Remote work reimbursement:

Up to $85/month for mobile and internet.

Disability & life insurance

: Company-paid short-term, long-term and life insurance coverage.

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.