layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
US - GA - Johns Creek; TL Plus
Source: Saia careers · View original posting
From Saia's posting. “We” and “our” refer to the employer.
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.
Position Summary
Provides specialized customer service for brokerage transportation accounts by coordinating with customers, carriers, and internal teams. Supports reliable service execution, timely issue resolution, and customer satisfaction throughout the shipment lifecycle.
Major Tasks and Responsibilities
Creates loads, accurately enters order and freight information in the transportation management system, and maintains timely shipment updates.
Arranges and manages pickup and delivery appointments in accordance with customer requirements and service commitments.
Monitors shipment progress against scheduled pickup and delivery commitments, holds carriers accountable for service performance, and proactively addresses potential disruptions.
Communicates scheduling challenges, delays, appointment conflicts, and other service issues to customers, Sales, management, and internal stakeholders to support timely resolution and service continuity.
Assigns shipments to the appropriate Customer Service Representative or Dispatch team and collaborates with Customer Service, Dispatch, Accounting, and other departments to support load execution and issue resolution.
Negotiates pricing agreements and spot-market rates with carriers, customers, and business partners.
Assists TL Freight Brokers with carrier vetting and load booking during periods of high shipment volume.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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