layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Service Specialist I – Order Entry
Middletown, Pennsylvania
Source: Phoenix Contact careers · View original posting
Employer job description
From Phoenix Contact's posting. “We” and “our” refer to the employer.
Job Summary
The Customer Service Specialist I – Order Entry is an entry-level individual contributor responsible for accurately processing, validating, and maintaining customer orders while providing responsive support to customers, distributors, sales teams, and internal business partners.
Working under general supervision and within established procedures, the role reviews orders received through electronic and manual channels, identifies discrepancies, coordinates routine resolutions, maintains complete records in ERP and CRM systems, and communicates order status and required actions.
The role applies foundational customer service and order-management knowledge to resolve routine issues, escalates non-routine matters appropriately, develops proficiency in relevant systems and processes, and contributes to service quality, operational efficiency, and customer satisfaction. This position does not include formal people-management responsibility.