layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Head of Strategic Deployments & Operations at Arbiter AI

As Head of Strategic Deployments & Operations, Reporting to the COO. You will own how these programs are designed, launched, and run. The role is a player-coach, split about 50/50. Half your time goes to leading our most complex payer deployments yourself. The other half goes to building and managing the team and operating system that makes every deployment work. Own scoping for agentic deployments in new verticals: Work closely with GTM representing product in early phases of customer journey, define scope, flag what's feasible in the near term with our agentic workflows, and translate ambiguous customer requests into crisp requirements with measurable success criteria. Map the clinical or user journey and configure the initial program using our existing templates,
Program design and strategic deployments: Lead end-to-end deployment of high-value payer programs, covering scoping, workflow design, build, launch, and steady state, with clear owners, milestones, and success metrics.
Turn plan priorities (HEDIS and Stars measures, care gap targets, member experience, compliance requirements) into program designs: target populations, outreach sequencing, channel mix, agent and nurse handoffs, and escalation logic.
Serve as the final reviewer of workflow design before launch. You are accountable for making sure what we build matches what the plan needs and what the data supports.
Guide customer stakeholders across operations, clinical, IT, compliance, and executive functions through rollout, change management, and adoption.
Campaign quality. You set the standards, measurement, and QA process for live campaigns, and you are accountable for performance
Nurse operations. Where nurses are part of the workflow, you own staffing models, protocols, escalation paths, and throughput
Quality ownership: Define and run the quality framework for live campaigns: conversation QA, workflow accuracy, outcome tracking, and root-cause analysis.
Set performance baselines and targets with customers, report against them, and lead corrective action when campaigns underperform.
Nurse operations: Own operating models for nurse-supported workflows: staffing, scheduling, protocols, documentation standards, clinical escalation, and productivity metrics.
Work with clinical leadership to keep nurse workflows safe, compliant, and well integrated with agentic outreach.
Scale nurse capacity in step with program growth without losing quality or unit economics.
Team and operating system: Hire, lead, and develop a team of deployment and program managers and nurse operations staff.
Turn deployment learnings into repeatable playbooks, templates, program design patterns, and launch checklists.
Use deployment insights to shape product roadmap and internal processes so Arbiter can deliver complex programs reliably at scale.
Run risk tracking and escalation across the payer portfolio, and raise blockers early enough that go-live dates and member experience are protected.

Head of Strategic Deployments & Operations

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