layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Payroll Manager at Distro, San Antonio, TX

Provide day-to-day leadership and direction to Service Operations Supervisors, Service Consultants, and Payroll Specialists.
Conduct regular 1:1s, monitor performance metrics, identify coaching opportunities, and support professional development plans.
Ensure adherence to Standard Operating Procedures (SOPs) and operational guidelines.
Facilitate weekly POD huddles to align on client escalations, trends, and learning opportunities.
Act as a primary escalation point for complex or high-impact client issues requiring managerial involvement.
Support Supervisors and service teams in resolving payroll, tax, system, compliance, and service-related concerns.
Review high-risk clients and intervene proactively with service and retention strategies.
Provide leadership during client meetings that involve significant issues, trend analysis, or service realignment.
Oversee daily service operations to ensure timely, accurate payroll processing and exceptional client service.
Monitor department KPIs such as retention, case resolution time, error rates, and client engagement patterns.
Perform trend analysis to identify process gaps and recommend operational improvements.
Partner with Quality Control, Payroll Tax, Implementation, and Compliance teams to ensure seamless workflow execution.
Conduct performance reviews, manage staffing needs, and participate in hiring/selection processes.
Review and approve escalated client fee adjustments and account-level recommendations from Supervisors.
Support the development, rollout, and maintenance of department SOPs, workflows, and training standards.
Collaborate with the AVP and executive leaders on strategic operational initiatives.
Assist with cross-functional project work, including system enhancements, compliance updates, and service optimization efforts.
Provide internal training to Supervisors and service staff on system updates, payroll best practices, and department initiatives.
Regular, on-site attendance is an essential job function due to secure system access, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities.

Payroll Manager

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