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United States, Georgia, Atlanta
Source: Delta Air Lines careers · View original posting
From Delta Air Lines's posting. “We” and “our” refer to the employer.
Join Delta Air Lines as a Reservations Co-Op and help shape the future of customer care
. You’ll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. While co-oping in Reservations you’ll gain:
What is Reservations?
The Reservations department serves as a key point of contact for customers before, during, and after their travel experience. This co-op opportunity is based at our General Offices (GO) and functions as a back-office support role. In this position, you will support the department by partnering closely with our Customer Engagement Centers and providing essential behind-the-scenes assistance that enhances both the customer experience and the effectiveness of our frontline agents.
As a Reservations Co-Op, you will act as an internal consultant within the department, leading semester-long projects that support divisional strategies and business objectives. These initiatives often involve cross-functional collaboration to identify opportunities, improve processes, and deliver solutions that benefit both customers and employees. Co-ops apply strong critical thinking and interpersonal skills to perform tasks such as:
These projects are often complex and may involve exposure to sensitive or confidential information and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
Delta Air Lines recognizes and values diversity. We are an equal opportunity employer.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Posted over three months ago. Hiring can take months, so age alone is not a warning. If you are unsure, check the employer's careers page.
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