Intern, Airport Customer Service (ACS) Above and Below Wing Ambassador - Air Coordination NYC (Winter 2026-2027)

How you'll help us Keep Climbing (overview & key responsibilities)

The Airport Customer Service (ACS)

Above and Below Wing Ambassador intern is a position that aims to help Delta Air Lines achieve its divisional goals and contribute to its overall success. The intern assigned to this position will have individual duties to complete but will also be expected to work on a larger project that will be presented to Leadership at the end of the semester.

This intern position will be located

Delta Air Lines, JFK Airport Terminal 4, New York 11430, United States

As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta’s customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensure on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.

Students joining the Internship Program with Airport Customer Service (ACS) will be assigned to work on a team based on the availability of opportunities, the needs of the business, and the matching of skills and career interests. Specific responsibilities for each assignment will be discussed with candidates selected for an interview. The teams include:

• Airport Customer Service: Above and Below Wing

Gain hands on experience in airport operation by supporting both customer-facing and ramp activities. Interns will learn how Delta teams work together to ensure safe, efficient departures and arrivals while delivering excellent customer service.

Airport Customer Service: Premium

Work alongside the Premium Customer Service team to support high-value customers and enhance the airport travel experience.

Interns will gain exposure to hospitality, customer engagement, and premium service operations.

Onboard Services

Explore the operation behind delivering an exceptional inflight experience. Interns will learn how onboard teams support flight attendants, manage catering and supplies, and ensure cabin readiness for customers.

Flight Operations

Discover the fast-paced world of airline flight operations. Interns will gain insight into how pilots, dispatchers, and operational teams work together to maintain safety, reliability, and on-time performance across the network.

Ramp Operation

Participants are trained in Ramp Control and Deicing Procedures. You will be assigned an area each day via a supervisor.

Participants are moved to additional locations if necessary, depending on business need

Deicing

• Pre-planning and monitoring of aircraft deicing/anti-icing procedures and operation
• Acts as the primary point of contact for the coordination on all aircraft deicing/anti-icing services in the station

What you need to succeed (minimum qualifications)

• Must be currently enrolled in an accredited college, university, or institution during the duration of the internship program
• Must have original social security card (no copies) & government issued ID & birth certificate the day of interview with you
• Ability to handle simultaneous situations and adapt to a fast-paced, changing environment
• Solid interpersonal skills with a focus on teamwork and strong verbal communication skills
• Must follow Delta’s public contact employee appearance standards
• Must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship for full/part-time position
• Must be willing and able to work any shift including early morning, nights, weekends and holidays

Standard hours are generally 9:00 AM to 5:00 PM, though schedules may vary depending on department needs and business demands.

Consistently prioritizes safety and security of self, others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Ability to tackle multiple projects at once, adhering to different timelines and working with many partners to ensure alignment and consistency within each project

Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

Working as an intern does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational and professional work experience to prepare you for the workforce

Air Traffic Control or Commercial Aviation Major

Transportation

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Transportation will need to be provided by students in order a have a timely arrival and departure of shift