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Seattle, WA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
Amazon Compliance Safety Services is looking for a Product Manager - Tech to own the customer remediation experience across Amazon's global marketplaces. You will define how Amazon communicates with and protects customers when products are recalled or flagged for safety concerns, ensuring customers can discover, understand, and act on safety information across every Amazon surface and purchase channel.
This role owns a portfolio of 20+ features across customer notification channels, verification workflows, and a centralized remediation platform, with direct impact on an SPS-level goal to improve worldwide customer remediation effectiveness. You will work with engineering, science, operations, legal, and UX teams to ship capabilities that protect customers at scale.
Key job responsibilities
-Own the product roadmap for customer remediation, including recall notification delivery, customer engagement surfaces, verification of destruction workflows, and the centralized remediation hub
-Define and drive the product strategy for expanding customer remediation coverage to new channels (in-app, messaging platforms, voice), new purchase categories, and new geographies
Amazon Compliance Safety Services protects customers and sellers by ensuring products sold on Amazon meet safety and compliance requirements worldwide. The Customer Remediation team within CoSS is responsible for how Amazon reaches customers affected by product recalls and safety alerts, how customers verify compliance actions, and how internal teams execute remediation workflows.
The team ships customer-facing experiences across the Amazon app, email, push notifications, and emerging channels, backed by ML-powered verification systems.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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