layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Takealot Delivery Team Assistant (FTC)
takealot.com
Cape Town
Source: takealot.com careers · View original posting
Employer job description
From takealot.com's posting. “We” and “our” refer to the employer.
Takealot Delivery Team Assistant (FTC)
The Takealot Delivery Team in Customer Service are a central communications hub for both Customer Services as well as the TDT branch network. Simply put, their main task is to ensure the successful delivery of as many orders as possible. This is done by proactively identifying exceptions requiring intervention and by supporting the remaining stakeholders such as Online Shopping Assistants, Order Fulfillment, Corporate Sales & Branch Support with advice and information. They will also act as a second point of contact to assist
resolving complex delivery queries.
Your responsibilities will include:
- Deliver timely, accurate and professional customer service for all Takealot Delivery Team Stakeholders.
- Resolve delivery or service problems by utilising your listening skills to clarify our customer's query; assess any service failure to identify the root cause and take appropriate action.
- Ensure delivery expectations is managed at branch and customer level.