layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Director Client Support Center (Hybrid - Phoenix/Raleigh)
Phoenix, Arizona; Raleigh, North Carolina
Source: First Citizens Bank careers · View original posting
Employer job description
From First Citizens Bank's posting. “We” and “our” refer to the employer.
Overview
This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office located in either Phoenix or Raleigh.
The Director, Client Support Center provides strategic and operational leadership for a multi-channel client servicing organization within Client Advisory Services and Enterprise Operations. The Director is accountable for delivering exceptional, consistent, and compliant client experience across voice and digital servicing channels while improving operational performance, associate effectiveness, and cost to serve.
This leader drives the contact center strategy, translates business objectives into executable operating plans, and leads through managers to achieve client-experience, service, financial, workforce, risk, and control outcomes. The Director partners closely with product, operations, technology, data, digital, risk, compliance, and business leadership to resolve systemic client issues, modernize servicing capabilities, and improve end-to-end client journeys.