layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Customer Service Representative at Hub International

Field inbound calls from customers and insurance agents while providing superior customer service across all escrow and non escrow insurance products. The average number of inbound calls received per representative is ~12 calls/day; however, the volume may vary depending on the workflow assigned and season.
Conduct outbound calls to insurance agents to request the required insurance information across all products. The average number of outbound calls completed per representative is ~90 calls/day; however, the volume may vary depending on the workflow assigned and season.
Educate customers on why insurance documentation is required for their loan agreement and resolve inquiries with a timely resolution.
Key in and validate data received in order to update loan records.
Match insurance documents to loan records.
Train to additional supplemental processes based on business needs.
Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily production goals.
Actively participate in all training sessions, team meetings, department meetings and One-on-one meetings.
Participate and/or collaborate on assignments and special projects.
Other responsibilities as directed.
The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: High attention to detail is required
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Required- 10 key typing: Minimum 32 WPM
Required- Reading Comprehension: Understanding company manuals step-by-step
Required- a working knowledge of Windows computer environment & Office software
Skills testing may be required prior to an interview
Ability to understand policy forms and coverage descriptions
Organizational skills required
Willingness to attend educational classes if desired.
LICENSING OR CERTIFICATION REQUIREMENTS
None required

You Will Need:

A safe home office or quiet workspace with high speed and reliable internet connectivity.
Cell phone
All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently. This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.
To perform this job successfully, the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, or local law. If the position requires licensing or certification, the incumbent must maintain compliance with all continuing education and other requirements.

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.

Customer Service Representative

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