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15400 SE 30th Pl, Bellevue, WA, USA
Source: Samsung Electronics careers · View original posting
From Samsung Electronics's posting. “We” and “our” refer to the employer.
Position Summary
Headquartered in Plano TX., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide.
By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Role and Responsibilities
The Senior Manager of SCM and Operations is a customer focused position that plays a critical role in driving operational excellence, managing customer lead initiatives, and overseeing the performance of a high-performing team. This role is responsible for ensuring seamless coordination between internal teams and external partners to deliver exceptional customer experiences and manage day to day operations.
The Senior Manager will act as a key decision-maker, spearheading initiatives to enhance efficiency, reduce costs, and improve scalability across all operational functions.
This role will serve as the primary customer operations support for Amazon and Costco account by managing relationships, addressing escalations, and ensuring that customer expectations are met. This role oversees PO to Delivery management, PO processing, KPI reporting, and lead customer programs. Works closely with various internal team and departments, including directly supporting the sales team.
Key lead and customer support for Amazon and Costco.
Program management for customer initiatives
Manage Purchase Orders (POs) to ensure timely receipt, adjustments, and cancellations as needed.
Track POs and monitor shipping schedules to ensure on-time delivery and address supply chain disruptions.
Resolve operational challenges, including appointment pushouts, customer escalations, and out-of-stock situations.
Collaborate with customers to support logistics programs and optimize processes for efficiency.
Participate in strategic projects to improve operational workflows and customer satisfaction.
The salary range for this role, for candidates based in Washington is expected to be between $152,500 and $188,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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