Duties:
Responsible for achievement of annual company Service department budget.
Responsible for achievement of weekly, monthly, and yearly Service KPI’s.
Daily management of Service operations to ensure company policies and standard procedures are followed.
Provide support to bus sales and parts department by maintaining customer satisfaction.
Manage and closely monitor Warranty issues.
Inspect and maintain a safe work environment and clean facility.
Manage Service department assigned vehicles.
Review Service work schedules to maintain steady volumes
Promote personal and professional growth of all Service employees in all areas of their current responsibilities through training and work assignments.
Conduct weekly staff meetings with Service personnel.
Plan, conduct and participate in Monthly Safety Meetings.
Establish and maintain friendly, yet professional relationships with suppliers, manufacturers, customers, co-workers, and direct reports.
Research and identify revenue and profit opportunities in market area.
Develop quarterly sales plans per customer to direct and maintain profit.
Obtain sales through sales calls with potential service customers, preparation of estimates, price quotations and proposals.
Complete call reports, customer profiles, and marketing surveys as required.
Develop knowledge and understanding of product specifications, features, benefits, and advantages across all product lines.
Promote all company offerings to encourage customers to utilize Wisconsin Bus for all their company needs.
Develop and implement operations plan to maximize margins in the Service department.
Achieve yearly Service department budget goals.
Daily management of Service operations to ensure company policies and standard procedures are followed.
Other duties as assigned.
Requirements
- High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
- Safe drivers needed; valid driver’s license required.
- Must be at least 21 yrs. or older.
- Skills in coaching, mentoring, teaching, discipline, having difficult conversations and ‘tough love’ as it pertains to mobile technicians.
- Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
- Ability to coordinate multiple group efforts to solve issues related to the technician job.
- Ability to act with a high sense of urgency.
- Required Competencies: Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
- Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Technician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.
- Systems: Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
- Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.
- Interpersonal Savvy: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a ‘take it or leave it’ approach to problem-solving.
- Drug Testing
- To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
