layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Area Service Leader at Trane Technologies

P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district.  This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
Effectively attract, coach, counsel, train and develop all service employees.  Drive continuous improvement through company performance management process and technical product training programs available.  Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team.   Ensure that standard service work processes are created and followed.  Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
Ensure environmental, health and safety compliance within service team.  Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms.  During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.

Area Service Leader

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Where is the work:

What you will do:

What you will bring:

Salary Incentive Eligible:

Yes Sales Commission Eligible:

Thrive at work and at home:

Safety Sensitive Role:

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