layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Area Clinical Operations Manager - Texas at Esperta Health

Clinician Leadership and Area Operations
Lead, coach, and manage the performance of assigned field clinicians through regular one-on-one meetings, team huddles, performance reviews, and corrective coaching.
Translate Clinical Operations priorities, policies, and workflows into consistent area execution and reinforce scheduling, documentation, communication, supply, mileage, safety, and escalation processes.
Support clinician onboarding, field integration, competency completion, and readiness to practice independently in partnership with Education and Medical Leadership.
Monitor patient demand, staffing capacity, clinician schedules, and geographic coverage; address operational barriers and escalate recruiting or coverage needs to the Director of Clinical Operations.
Use area scorecards to identify trends, coach performance, and implement improvement plans; provide regular updates on patient risks, staffing, results, and action plans.
Patient Access and Continuity of Care
Monitor active patients for scheduling gaps and hold clinicians accountable for required follow-up and dressing-change visits, including scheduling future visits before leaving the patient’s home when possible.
Oversee rescheduling after cancellations, missed visits, hospitalizations, and visits that could not be started or completed; ensure hospitalized patients are appropriately placed on hold and followed after discharge to determine when care can safely resume.
Identify and address risks for gaps in care, disengagement, avoidable discharge, or failure to meet the ordered frequency of care.
Ensure required in-home initial visits are completed by Nurse Practitioners and in-person NP follow-up occurs at least every 30 days when applicable; ensure dressing changes and other visits are assigned to the appropriate clinical role.
Partner with Intake, Patient Care Coordination, Member Engagement, and other teams to strengthen handoffs and resolve barriers while retaining area accountability for clinical scheduling and continuity.
Quality and Clinical Operations Oversight
Monitor timely, complete documentation, including finalization of visit notes within established expectations, and reinforce medical-necessity documentation, procedure, supply, and patient communication workflows.
Serve as the primary operational escalation point for field clinicians; escalate changes in condition, patient safety concerns, scope-of-practice questions, and medical decision-making issues to the appropriate Medical Director.
Partner with Medical Leadership and Education on clinician competency, clinical performance concerns, and ongoing development.
Support audits, corrective action plans, payor requirements, and regulatory readiness; coordinate timely investigation and resolution of patient complaints and field service concerns.

Area Clinical Operations Manager - Texas

Employer job description

About the Role

Key Responsibilities

Requirements

Preferred Qualifications

Benefits

About this listing

Listing check

Similar jobs

Similar jobs