layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Front Office Representative - Medical Office at HealthOp Solutions

Patient Reception & Customer Service
Welcome patients and visitors in a friendly, courteous, and professional manner.
Manage patient check-in and check-out procedures accurately and efficiently.
Answer incoming calls, respond to inquiries, and maintain professional telephone etiquette.
Address patient questions and concerns promptly and professionally.
Maintain a clean, organized, and welcoming reception area.
Appointment Scheduling & Patient Coordination
Schedule, confirm, and coordinate appointments for physicians and advanced practice providers.
Prepare and maintain daily provider schedules to support efficient patient flow.
Communicate patient arrivals, appointment changes, and scheduling delays to clinical staff.
Coordinate with providers and administrative teams to ensure smooth daily operations.
Patient Registration & Insurance Verification
Register new patients and update existing demographic information.
Verify insurance coverage, eligibility, and patient information.
Collect and maintain accurate personal, insurance, and financial information.
Assist patients with registration forms and required documentation.
Administrative & Office Support
Perform general administrative duties, including filing, faxing, scanning, email correspondence, and document management.
Prepare reports, forms, and administrative documents as directed.
Monitor office supplies, assist with inventory management, and report equipment maintenance needs.
Maintain organized patient records and administrative files.
Provide administrative support to healthcare providers and clinical team members.
HIPAA Compliance & Confidentiality
Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
Ensure protected health information (PHI) is securely handled and stored.
Follow established procedures for patient documentation, recordkeeping, and information security.
Comply with organizational policies and applicable healthcare regulations.
Required Qualifications
High school diploma or GED required.
At least one year of recent experience in medical office administration, patient scheduling, or a comparable administrative role.
Excellent communication, interpersonal, and customer service skills.
Strong organizational abilities with attention to detail.
Ability to multitask and prioritize responsibilities in a fast-paced healthcare environment.
Familiarity with HIPAA regulations and patient confidentiality requirements.
Proficiency with computers and standard office equipment.
Ability to work independently and collaboratively with healthcare providers and administrative staff.
Ability to successfully complete applicable background checks.

Front Office Representative - Medical Office

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