layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Business Retention Representative (RBAR)
Remote AZ; Phoenix AZ; Owensville MO; Victoria TX; Gerald MO 4th St; Gerald MO 3rd St; Longview, TX; Lebanon MO; Rolla MO; Lawton OK; Atlanta TX; Harrisonville MO; Maumelle AR; New Roads LA; West Plains MO; Nevada MO; Marshall TX; Mascoutah IL; Marion IL; Bryant AR; Brazil IN; Edinburgh IN; Paris IL; Westville IL; Mitchell IN; Washington IN; Vincennes IN; Bay City TX; Hardy AR; Wharton TX; El Campo TX; Kingsville TX; Sour Lake TX; Merkel TX; Jasper TX; La Grange TX; Leland MS; Waynesboro MS; Tallulah LA; Monroe LA; Mansfield LA; Shreveport LA; Litchfield IL; Taylorville IL; Vandalia IL; Olney IL; Galesburg IL; Mt. Carmel IL; Fairfield IL; Sparta IL; Ashdown AR; Piggott AR; Kennett MO; Poplar Bluff MO; Dexter MO; Overland Park KS; Louisiana; Natchez MS; Prescott AZ; Texarkana TX; Bisbee AZ; Winslow AZ; Show Low AZ; Sherman TX; Safford AZ; Roswell NM; Rio Rancho NM; Port Lavaca TX; Odessa TX; Globe AZ; Cottonwood AZ; Meridian ID; Parsons KS; Ardmore OK; Aransas Pass TX; Pascagoula MS; M
Source: Cable One careers · View original posting
- Employment
- full time
Employer job description
From Cable One's posting. “We” and “our” refer to the employer.
Job Description:
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
We’re looking to add to our already amazing team of associates. If you’d like to join an organization that is dedicated to customer and associate satisfaction, check out this exciting sales opportunity.
Cable One’s Retention Business Account Representatives are responsible for developing, renewing contracts, and maintaining a base of existing business customers who subscribe to our voice and broadband services. As a Representative, you will speak to small and medium-sized companies who call in to disconnect their services. Your goal will be to show them the value that Cable One can bring to their company by showing them services that may better fit their needs or troubleshoot to resolve their current concerns.
What you will do to contribute to the company's success
- Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services.
- Connect with our current customers and help them renew their contracts.
- Follow up with subscribers to answer their questions or confirm if we can help answer their questions.
- Identify reasons for customer dissatisfaction with product and provide prompt resolution in order to retain the customer.
- Up-sells Sparklight products that include digital, HSD, and phone to existing business customers.
- Team up with other departments here at Sparklight to help answer customer questions or resolve their concerns.
- This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.
Qualifications
- High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Associate’s degree (A.A.) preferred.