Associate Director, Principal Partnerships

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.

Angi at a glance:

• Founded in 1995 as Angie’s List and rebranded in 2021
• Global company with 9 brands in 8 countries and employees worldwide
• Homeowners have turned to us for 300 million home projects and counting

About the role

Angi is seeking an Associate Director to manage and grow relationships with our largest Home Service Professional partners. This role serves as the primary advisor to partners, helping them maximize their success on the Angi platform through data-driven insights, operational guidance, and strategic planning.

The Associate Director operates as a trusted partner to both external stakeholders and internal teams, translating complex performance data into actionable recommendations that drive partner growth, retention, and long-term value.

This role requires someone who combines strong analytical thinking with excellent relationship management skills. The ideal candidate is comfortable operating in ambiguity, influencing partners and internal stakeholders, and identifying opportunities to improve both partner outcomes and Angi’s business performance.

What you’ll do

• Strategic Account Ownership
• Manage a portfolio of Angi’s most strategic Service Professional partners, serving as their primary point of contact and strategic advisor.
• Develop a deep understanding of partner businesses, goals, and performance on the platform to identify growth opportunities and risks.
• Build trusted relationships with partner leadership, providing consultative guidance that improves their outcomes and long-term partnership with Angi.
• Lead regular business reviews with partners, presenting performance insights and strategic recommendations.
• Data-Driven Partner Strategy
• Analyze partner performance metrics to identify trends, growth opportunities, and areas for operational improvement.
• Translate complex data into clear insights and actionable recommendations for both partners and internal teams.
• Partner with Analytics and Product teams to improve data visibility and reporting for strategic accounts.
• Use quantitative analysis to guide decisions around partner engagement, expansion opportunities, and performance optimization.
• Growth and Revenue Expansion
• Identify opportunities to deepen relationships with existing partners and expand their engagement on the platform.
• Collaborate with internal teams to develop strategic proposals, pilot programs, and new initiatives that drive partner value.
• Support the execution of growth strategies within the account portfolio while proactively mitigating risk to retention.
• Cross-Functional Influence
• Partner with Product, Operations, and Customer Experience teams to advocate for partner needs and influence product improvements.
• Provide feedback from partners to inform strategic priorities and operational improvements.
• Participate in cross-functional initiatives aimed at improving the end-to-end Service Professional experience.
• Operational Excellence
• Maintain a forward-looking view of partner health, proactively identifying risks and opportunities.
• Develop structured account plans and engagement strategies for key partners.
• Support internal initiatives that improve processes, tools, and workflows for the broader Strategic Partnerships team.
• Who you are
• Highly analytical with the ability to translate data into actionable insights.
• Strong communicator who can build credibility with senior external partners.
• Comfortable operating in ambiguous environments and shaping solutions where clear answers may not yet exist.
• Naturally consultative, able to guide partners toward strategies that drive mutual success.
• Proactively leverage GenAI tools (e.g., Gemini, Claude) to rapidly synthesize complex partner performance data and cross-functional insights, streamlining the creation of strategic proposals and materials, thereby maximizing time for high-value consultative engagement and driving partner growth.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in strategic account management, consulting, partnerships, or customer success.
• Experience managing complex customer or partner relationships.
• Strong analytical capabilities and experience using business intelligence tools (e.g., Looker, Tableau).
• Proven ability to influence cross-functional teams and drive initiatives forward.
• Excellent written and verbal communication skills, including executive-level presentations.
• AD, Experience in marketplace, SaaS, or platform-based businesses is a plus.