Hospitality Supervisor

Hospitality Supervisor

📍 New York, New York, United States

On-site

Food Service/Catering Hospitality | Event Management | Curated Experience

The Hospitality Supervisor serves as the operational lead for food service/catering hospitality services, event management and curated experience programming in support of a workplace experience strategy. This leader is charged with enhancing employee well-being, engagement and productivity by activating the client’s site, amenities, community, culture and brand.

Acting as a strategic partner to client stakeholders and SPS leadership, the Hospitality Supervisor proposes, plans, advertises and executes a calendar of engaging events while managing spend and providing a great experience for all participants. This individual leads by example, ensuring exceptional service delivery while coaching workplace experience teams on elevated hospitality standards, proactive service behaviors, owner mentality and client relationship management.

The ideal candidate combines hospitality expertise, event planning/management skills, financial discipline, operational excellence and strong relationship-building capabilities to create a holistic workplace experience that inspires connection, a sense of belonging and satisfaction.

• Reports to: Client Manager (CM)
• DUTIES & RESPONSIBILITIES
• Hospitality Leadership

• Lead the day-to-day operations of the workplace experience team (i.e., food service/catering hospitality, events).
• Serve as a visible, approachable workplace ambassador for employees, guests, executives and stakeholders.
• Promote an elevated hospitality culture focused on anticipation, responsiveness and exceptional service.
• Drive continuous improvement through employee feedback, service observations and workplace trends.
• Coach workplace experience team members on service excellence, professionalism and client engagement.
• Support initiatives that enhance productivity, collaboration and employee satisfaction.

Food Service/Catering Operations

• Oversee food service/catering operations for recurring daily and weekly meal programs, executive meetings, town halls and special events.
• Manage vendor relationships and ensure food quality, presentation, service standards and budget compliance.
• Monitor utilization, attendance trends, food waste and spend, recommending improvements that increase satisfaction and optimize cost.
• Coordinate dietary accommodations and hospitality requirements for meetings and events.
• Maintain the food & beverage inventory program to high standards including PAR (Periodic Automatic Replacement) levels, displays, placement, labeling, rotation, expiration and storage.

Event Management

• Lead on-site and off-site employee events, workplace activations, town halls, leadership forums, executive/investor functions and client-facing events.

Vacancy Status:

This posting is for an existing vacancy.

Pay Range

$82,000 — $82,000 USD

WHAT WE OFFER

Career Growth:

An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

Learning & Development:

At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

We Recognize Talent:

We offer a variety of recognition programs for all levels of employees.

Paid Time Off:

Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.

Bonuses:

Are available for employee and client referrals for current employees.

Benefit Offerings:

Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries

. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.