layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Key Account Specialist at Stanley 1913, Denver, CO

Account Ownership & Customer Experience
Serve as the primary operational point of contact for assigned accounts.
Build trusted relationships through proactive communication and issue resolution.
Manage customer inquiries, requests, and escalations from receipt through resolution.
Maintain a comprehensive understanding of customer requirements, service expectations, and business priorities.
Order Management & Execution
Manage order execution activities for assigned accounts from order receipt through fulfillment.
Review order status, inventory availability, shipping commitments, and fulfillment risks.
Coordinate resolution of order exceptions, shortages, allocation issues, and delivery concerns.
Partner with Distribution Centers, Planning, and Supply Chain teams to ensure timely order execution.
Monitor open orders and proactively communicate changes or risks to customers and internal stakeholders.
Inventory & Risk Management
Provide visibility into inventory availability and fulfillment constraints.
Identify and communicate risks related to inventory shortages, allocations, back orders, delayed shipments, or service disruptions.
Help mitigate revenue and service risks through proactive account management.
Commercial Support
Support assigned accounts with new item launches, seasonal programs, promotions, and customer initiatives.
Coordinate operational readiness activities for new business opportunities and customer implementations.
Provide account-level reporting and operational insights to Sales and Commercial leadership.
Assist in identifying opportunities to improve customer satisfaction, service performance, and account growth.
Cross-Functional Coordination
Collaborate with Sales, Supply Planning, Operations, Finance, Commercial Operations, and Customer Experience teams.
Facilitate resolution of complex customer issues involving multiple departments.
Ensure customer-facing commitments are aligned with operational capabilities.
Support enterprise initiatives focused on process improvement, customer experience, and operational excellence.
Continuous Improvement
Identify recurring customer issues, process gaps, and operational inefficiencies.
Recommend process improvements that enhance customer experience and service performance.
Contribute to the development and maintenance of standard operating procedures and knowledge documentation.
Support adoption of new tools, systems, workflows, and customer service processes.

Key Account Specialist

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About our parent company: Morgan Street Holdings

Equal opportunity and accommodations

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