Senior Product Manager, SMB Platform

About the Role

Join the product team at a Series C small-business fintech platform, owning key parts of the customer experience from onboarding to everyday financial workflows. You will help make complex financial tasks easier through thoughtful product design, integrations, and customer-facing AI.

What You'll Do

• Own the roadmap for customer-facing AI features that make financial work easier, faster, and more intuitive.
• Improve the customer journey from signup through activation and ongoing engagement.
• Build and enhance tools for invoicing, workflow automation, reminders, reconciliation, and other daily financial operations.
• Lead partner integration and API strategy across accounting, payments, payroll, and business software.
• Apply LLMs, agentic workflows, and automation to customer problems while balancing usefulness, accuracy, privacy, and risk.
• Run experiments across onboarding, activation, adoption, and retention, using clear success metrics to guide decisions.
• Partner with Engineering, Design, Data, Risk, Compliance, and go-to-market teams to bring products to market.

What We're Looking For

• 5 to 15 years of product management experience at a senior product manager level.
• Experience building integrations, APIs, or platform products.
• Experience working on AI products or AI-enabled workflows, including LLMs or agentic workflows.
• Experience with chatbot and checkout experiences is relevant to this role.
• Strong experimentation skills and the ability to collaborate across product, technical, risk, and go-to-market teams.
• Background in fintech, business banking, or financial services is relevant.