layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
New Hampshire, NH
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed.
We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.
We are looking for a Certified Pharmacy Technician to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Certified Pharmacy
Technician, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a nonretail facing environment. An active, in-state pharmacy technician license is required to be considered
Key job responsibilities
Core Responsibilities
Maintain advanced understanding of all Amazon Pharmacy policies, procedures, products, and services.
Communicate with providers to obtain new written English-language prescriptions or refill requests and verify that information is complete and accurate.
Learn pharmacy laws and regulations nationwide and follow compliance guidance in accordance with all company procedures and federal/state laws, rules, and regulations.
Maintain confidentiality of all customer information while working autonomously; proactively identify areas for improvement in a fast-paced environment and maintain a customer-centric commitment to quality.
Collaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfaction.
Work a flexible schedule — shifts may start and end outside of normal hours, including weekends.
Adjust to support various business lines based on shifting business needs and customer support demands, which may require cross-training.
Customer Support
Answer incoming calls from customers and Customer Care Representatives daily and maintain assigned metrics.
Serve customers in a timely manner to maximize our relationship with them.
Triage insurance claim issues with customers within the scope of the CCC tech role; partner with the billing team when additional support is needed to ensure claims are processed correctly.
Advise customers on the status of their prescription or upcoming shipments.
Perform account adjustments and transfer calls to the pharmacist when necessary.
Provide technical support to customers navigating pharmacy.amazon.com.
Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with the pharmacist and pharmacy staff when clinical advisement is required.
Make outbound calls for a variety of purposes, including situations deemed urgent by leadership.
Customer Care Agent Support
Answer incoming calls and chats from Customer Care Representatives and customers daily and maintain assigned metrics.
Provide guidance and feedback to Customer Care Representatives using a consultative approach to continually develop staff knowledge.
Act as the primary point of contact for escalated calls from Customer Care Representatives; handle escalations and follow through until resolution is reached.
Serve as the point of contact for system, technology, or software outages and notify all appropriate parties for resolution.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
DH Pace Company, Inc. · Las Vegas NV
DH Pace Company, Inc. · Las Vegas NV
DH Pace Company, Inc. · Las Vegas NV
BlueSky Psychiatrists · Boston, Massachusetts, United States
BlueSky Psychiatrists · North Wilkesboro, North Carolina, United States
BlueSky Psychiatrists · Minneapolis, Minnesota, United States