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Austin, TX; Dallas, TX
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
The Technical Account Manager (TAM) is a trusted technical advisor who partners with customers to help them achieve operational excellence and derive maximum value from their technology investments. Acting as the primary technical point of contact, the TAM combines deep technical expertise with strong relationship-management skills to drive customer success, reduce operational risk, and accelerate adoption of new capabilities.
Key job responsibilities
Trusted Advisor: Serve as the customer's primary technical advocate, developing a deep understanding of their business objectives, architecture, and operational environment.
Operational Excellence: Proactively identify risks, recommend best practices, and guide customers toward resilient, cost-optimized, and high-performing solutions.
Issue Management: Coordinate the resolution of complex technical issues, driving escalations to closure and ensuring timely communication across stakeholders.
Planning & Reviews: Lead regular business and operations reviews, maintaining service roadmaps, health reports, and action plans.
Cross-Functional Collaboration: Partner with engineering, product, support, and account teams to represent the customer's voice and influence prioritization.
Adoption & Enablement: Help customers plan and execute migrations, upgrades, and launches; share relevant guidance, documentation, and training.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 131,300.00 - 177,600.00 USD annually
USA, TX, Dallas - 131,300.00 - 177,600.00 USD annually
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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