layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Manager, Conversational AI Design
United States, Georgia, Atlanta
Source: Delta Air Lines careers · View original posting
Employer job description
From Delta Air Lines's posting. “We” and “our” refer to the employer.
How you'll help us Keep Climbing (overview & key responsibilities)
The Manager, Conversational AI Design leads and develops a team responsible for creating customer-centered conversational experiences across chat and emerging AI-powered channels. This role exists to establish the strategy, standards, governance, and operational practices that ensure conversational experiences deliver on customer needs, business objectives, and brand expectations.
You will play a critical role in scaling conversational AI design as a strategic organizational capability and shaping the future of AI-powered customer experiences.
Lead, develop, and manage a high-performing team of Conversational AI Designers, including hiring, onboarding, coaching, performance management, career development, and workforce planning.