Manager-Control Management

Global Merchant & Network Services (GMNS) brings together American Express' merchant and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers.  The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.

The objective of the GMNS Control Management

Change Risk Assessment team is to enable the safe, timely, and well-governed delivery of business change by providing independent operational risk assessment and governance for new products and material business changes. The team ensures changes are appropriately assessed, challenged and governed in line with enterprise policies and standards.

GMNS is looking for a Manager, Change Risk Assessment to support the development and execution of the GMNS Change Risk Assessment framework. This colleague will work with a small team of professionals focused on identifying, assessing, and managing risks associated with new products and services and material business changes, while continuously enhancing related assessment methodologies, governance standards, and reporting capabilities.

Qualifications

• Minimum: 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Strong project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Preferred: Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following: Providing identification of operational risks throughout business processes and systems
• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
• Enhancing risk assessments and associated methodologies
• Reviewing independent control monitoring, including identification of control improvements
• Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
• Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
• Experience in financial services industry
• ORMCM
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.