layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
Principal Software Engineer
Redmond, WA
Source: Microsoft careers · View original posting
- Pay
- $142,800 — $304,200 USD per year
- Employment
- full time
Employer job description
From Microsoft's posting. “We” and “our” refer to the employer.
Overview
The Contact Center AI team is building the conversational AI runtime that powers the next generation of intelligent, agentic customer engagement across chat, digital channels and real-time voice. We deliver Contact Center AI as a highly available, enterprise-grade service that integrates cleanly with Azure and a broad ecosystem of first- and third-party products, enabling any surface to embed rich contact center experiences and advanced AI capabilities out of the box.
We transform Microsoft’s advances in foundation models, multimodal systems, and AI agents into production-ready capabilities that help customers resolve complex needs with speed, consistency, and trust. Our mission is to deliver a world-class agentic platform where Copilot agents can reason, plan, act, collaborate with other agents, and transition seamlessly to human experts—turning frontier AI into dependable customer outcomes on a global scale.