layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Director, Product Management ServiceNow Cloud at ServiceNow

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
15+ years of product management experience in cloud platforms, enterprise software, infrastructure services, or medium to large-scale SaaS environments with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience.
Deep knowledge of cloud computing architectures and hyperscaler ecosystems, including AWS, Microsoft Azure, and Google Cloud Platform.
Strong understanding of enterprise SaaS platforms and the operational considerations required to run cloud services at global scale.
Proven experience defining product strategy and roadmaps for complex technical platforms.
Demonstrated ability to drive complex cross-functional initiatives involving engineering, operations, security, compliance, legal, partnerships, and go-to-market teams.
(MUST HAVE) Exceptional ownership mindset with a history of driving initiatives to successful outcomes, even when responsibility spans multiple organizations or falls outside formal role definitions.
Proven ability to identify organizational gaps, create clarity in ambiguous situations, and proactively drive action to achieve business objectives.
Strong analytical and strategic thinking skills with the ability to synthesize information from multiple sources and make effective decisions in fast-paced environments.
Experience conducting market analysis, competitive assessment, customer discovery, and research to inform product strategy and investment decisions.
Ability to translate complex business, technical, and customer requirements into clear product priorities and execution plans. PM as a GM mindset.
Excellent written, verbal, and presentation skills, with the ability to communicate effectively to executive, business, technical, and customer audiences.
Demonstrated success influencing without authority and leading initiatives across large organizations.
Self-starter who thrives in fast-paced, highly collaborative, and often ambiguous environments.

Experience working at a hyperscaler, cloud provider, or mid to large enterprise SaaS company.
Experience supporting globally distributed SaaS platforms and multi-region cloud deployments.
Experience with cloud security, compliance, sovereignty, data residency, or regulated cloud environments.
Experience driving cloud transformation, architecture modernization, or datacenter-to-cloud initiatives.
Familiarity with AI infrastructure, cloud-native AI services, and the impact of AI workloads on platform architecture and operations.
Experience supporting strategic customer engagements, executive briefings, and customer-facing product discussions.
For positions in this location, we offer a base pay of $199,100 - $348,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Director, Product Management ServiceNow Cloud

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