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HM Texas Medical Center - Dunn Tower
Source: Houston Methodist careers · View original posting
From Houston Methodist's posting. “We” and “our” refer to the employer.
This job is PRN-Night shift (6pm-6am) weekends and occasional weekdays and day shift as needed.
Job location: 6560 Fannin (on site)
*Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication
*Support diverse patient populations by delivering effective communication and culturally sensitive guidance throughout the care journey.
*Bilingual in Arabic and English, with strong verbal and written communication skills in both languages, preferred.
At Houston Methodist, the Patient Services Specialist PRN position serves as an advanced, high-touch facilitator within Houston Methodist Global Patient Services, delivering concierge-level coordination and comprehensive navigation support for international patients and special constituencies across the continuum of care.
This position operates beyond intake and transactional coordination, serving as the primary care journey coordinator from initial engagement through treatment, discharge, and follow-up, ensuring seamless integration of inpatient, outpatient, and physician office services. The Patient Services Specialist PRN position coordinates patient pathways across the continuum of care by exercising sound judgment within established guidelines.
This position proactively anticipates obstacles, facilitates timely access to specialty and sub-specialty services, and ensures continuity across clinical, operational, and administrative teams. Serving as both patient advocate and operational liaison, the Patient Services Specialist PRN position strengthens communication between patients, providers, guarantors, and internal stakeholders while guiding patients through clinical processes and transitions.
This position supports service recovery and escalates complex concerns when appropriate, exercising judgment in determining appropriate actions and escalating only when necessary, with accountability for driving timely and effective resolution of experience-impacting issues.
In addition, the Patient Services Specialist PRN position supports relationship management with internal and external stakeholders, contributes to international program coordination and business development efforts, and partners with philanthropy initiatives through the Houston Methodist Foundation to enhance patient experience and organizational impact.

 FLSA STATUS
Non-exempt
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