Sr Patient Liaison

Houston Methodist Willowbrook Hospital : [Monday - Friday]

At Houston Methodist, the Sr Patient Liaison position is responsible for acting as advocate for patient issues effectively and participates in the resolution of problems and communication of procedures, services, etc. to maximize patient and family satisfaction.

As a Patient Liaison with extensive experience in patient advocacy, problem-solving, and customer service, this Sr position serves as a subject matter expert and liaises between Houston Methodist administration and patients, physicians, and other hospital personnel capable of handling complex patient relations, ensuring a satisfying hospital experience for patients from admission through discharge.

This position receives grievances, complaints, and concerns from patients, their families and others; works with patients and families along with department management for resolution in accordance with HM grievance policy and regulatory guidelines. The Sr Patient Liaison position enables patients and their families to obtain solutions to problems by acting on their behalf and serves as Rights Protection Officers for Psychiatry according to the Texas Department of Health regulations as appropriate.