Required Qualifications:
Minimum of 2 years of robust, high-volume customer service experience (phone-based customer support or medical reception experience highly preferred).
Exceptional verbal and written communication skills with a natural ability to convey empathy over the phone.
Outstanding multitasking ability, sharp attention to detail, and a track record of reliable follow-through.
Ability to operate standard office equipment (telephone, computer, fax/copier).
Comfortable sitting for extended periods as well as standing, walking, bending/reaching for records, and occasionally lifting up to 30 lbs.
Preferred Qualifications:
- Experience navigating electronic medical records (EMR) and familiarity with medical terminology.
- Advanced conflict-resolution skills and a proactive, problem-solving mindset.
- Education: High School Diploma Required
- Associates Degree Preferred
- How to Apply: Ready to bring your customer service talent to a team that makes a real impact? Click the 'Apply' button to submit your resume outlining your relevant experience.
- Current Universities of Wisconsin Employees: Please log into Workday to apply through the internal application process.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.
Contact Information:
Hiring Manager: Meenu Verma, Associate Director, meenu.verma@wisc.edu
Human Resources Support: Anne Kaldunski, HR Coordinator, akaldunski@wisc.edu
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
The University of Wisconsin-Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply.
For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website .
To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
