layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
New York, United States
Source: Neko Health careers · View original posting
From Neko Health's posting. “We” and “our” refer to the employer.
Mission
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role Purpose
As a Signature Concierge Program Lead, US, you will elevate and define the end to end experience for our most valued Signature members across our US clinics, as a recognised expert and senior leader for the function. You will lead, inspire, and operationalise our US Concierge teams, ensuring every interaction, from booking and onboarding to clinic visits and follow up, reflects our highest standards of hospitality, discretion, and personalised care.
You will blend strategic leadership with hands on engagement, setting the tone for service excellence in the US while staying close to the member experience. Your leadership will directly influence member satisfaction, retention, and brand reputation, and you will build the foundations that let the programme scale to other regions.
Establish a best in class Signature member journey across the US, with measurable improvements in member satisfaction and retention (Member first, always).
Lead, coach, and develop the US Signature Concierge teams, raising service quality metrics and reducing escalations through proactive, cross functional problem solving (Hard truths, high hopes).
Own and scale a Signature Playbook, including SOPs, tone of voice guidelines, and escalation protocols, designed so it can be adapted for other regions later (Chase 10X, not 10%).
Build strong partnerships with Product, Marketing, Legal, and Clinic leadership to redesign the systems and workflows supporting Signature members (Tech enabled, human centred).
Drive operational refinements ensuring 100% completion of post visit follow ups within 48 hours, and seamless booking and onboarding across all US teams.
Lead the rollout of new system features and workflows that improve personalisation and efficiency for Signature members.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Baker Tilly · USA NY New York City 66 Hudson Blvd E; USA NJ Iselin
Amazon · Nashville, TN; Bellevue, WA; New York, NY
Fairstead · New York, New York, United States
Flexport · New York City, New York, United States
Teneo external feed for LinkedIn · New York, United States
Oscar Health · New York, New York, United States