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New York, United States
Source: Neko Health careers · View original posting
From Neko Health's posting. “We” and “our” refer to the employer.
Mission
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role Purpose
Most companies treat support as a cost to contain. We think it can be the thing members tell their friends about.
Neko Health is building a new kind of healthcare: proactive, human, and built around the member. The service around it has to live up to that, in every conversation, every language, and every market. Right now, the foundations of that service are yet to be built, and you would shape them.
As Member Care Excellence Lead, you will set the vision and strategy for how we deliver excellent member care. That strategy will define how QA, Training, and Content work together, and how they fit into our wider Operations architecture. All of it serves one common goal: to reinforce the Neko brand in everything we do and to exceed expectations every time. You will use AI to make this faster, sharper, and more consistent, without losing the human care at its heart.
You will partner directly with the Director of Member Care on strategy and roadmap, and you will lead Member Care Excellence performance day to day. The scope is global across the EU, UK, and US, so you will need to hold one uncompromising standard while respecting the nuance of each region, language, and healthcare context.
We are scaling aggressively, and this is the moment to get it right, before the gap is too deep to unwind. If you want to build something extraordinary, something people talk about long after the call ends, this is the role.
Minimum Requirements
Preferred
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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