layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Staff Product Operations Manager at Socure

Support reporting & analytics for the Product Org
Build and maintain the dashboards and reports that give leadership and embedded product teams a reliable view of roadmap status, delivery progress, and portfolio health.
Define and track core product operations metrics (e.g., cycle time, roadmap adherence, planning hygiene, tool adoption).
Centralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team to enable deeper insights and faster decision making for the Product Team.
Partner with Finance, Sales/RevOps, and Engineering to bring commercial and delivery data (e.g., CRM/ARR data) into product prioritization and reporting.
Support recurring reporting cadences — business reviews, quarterly/annual planning, board updates — with clean, trusted data.
Monitor data quality and drive hygiene standards across the systems that feed reporting.
Drive process, efficiency & team enablement
Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews — so teams have a consistent way of working instead of reinventing it pod by pod.
Identify friction points and manual, duplicative work in the product development lifecycle, and fix them — through better process, automation, or tooling.
Build templates, playbooks, and checklists (e.g., for feature intake, roadmap reviews, launch readiness) that save product managers time and reduce administrative burden.
Act as the go-to resource for product managers and embedded product ops partners on how to use shared tools and processes effectively — training, office hours, documentation.
Facilitate cross-functional handoffs between Product, Engineering, Design, and GTM so work moves smoothly instead of stalling on a handoff.
Continuously look for opportunities to standardize process across pods while leaving room for the flexibility each team actually needs.
Keep strategy and execution aligned
Partner with product leadership to translate high-level strategy and company priorities into a concrete, trackable roadmap and planning cadence.
Run the rhythm of planning — quarterly/annual planning cycles, roadmap reviews, and business reviews — that keeps execution connected to strategy as priorities shift.
Monitor progress against strategic priorities and flag early when day-to-day execution is drifting from what leadership actually intended.
Support trade-off and prioritization conversations when competing asks conflict with stated strategic priorities, so decisions get made deliberately rather than by default.
Make sure work happening inside individual pods visibly ladders up to company-level strategic themes, not just local priorities.
Close the loop after major planning moments — make sure decisions made in a review actually get reflected in the systems everyone works from day to day.

Experience operating inside a centralized or hybrid Product Ops model, supporting multiple embedded product teams or pods.
Experience facilitating OKR or strategic-planning cadences and connecting them to roadmap execution.
Working knowledge of PDLC and SDLC processes — roadmaps, backlogs, sprints, and prioritization frameworks (e.g., RICE, WSJF), different types of launch and product profiles (0-1 products, mature products, etc) and the PDLC process to support them.
Experience with CRM (e.g., Salesforce) or CRM-to-PPM integrations feeding commercial data into prioritization.
Background in process improvement (e.g., Lean, Six Sigma, or similar) is a plus, though not required.
Experience in SaaS, fintech, or another regulated technology environment.
API or scripting experience (REST APIs, Zapier, or similar) for lightweight integrations and automation.
Experience supporting company-wide planning cycles — annual/quarterly planning, OKRs, board-level reporting.
Why This Role Matters
Product teams move faster and make better decisions when the systems, process, and data behind their work are trustworthy. Without a dedicated owner, strategy and execution tend to drift apart — teams stay busy, but on priorities that no longer reflect what leadership actually needs. In a centralized/embedded Product Ops model, this role is the connective tissue: it's why a PM on any pod can trust the roadmap data, why a planning decision made in a leadership review actually shows up in what gets built next sprint, and why leadership can get a straight answer about where things stand. As the team is growing, this role will be focused less on Systems & Tools; and more on Process enforcement, and Data & Analytics
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
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Staff Product Operations Manager

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